9 July 2001
This is going to be difficult to explain without using names. Lets say there's an Agency, lets call it Agency X, and they're currently on a downward slope and not doing so well, having lost quite a few clients to the dot.com slump and the withdrawl of traditional media from the online market. So Agency X use our software and I've been assigned the task of babysitting Agency X through teething problems.
They've hired some new staff after firing the over-paid staff and the bosses expect the green ones to perform just as well, because hey, they're giving them jobs during a dot.com crisis, they should be paying Agency X for the priviledge of having a job.
So the new girl and the new guy need to ask me about the various intricate aspects of our software, and being a traditional sort of agency they use the phone rather than E-mail, meaning immediate answers are expected. Occasionally they'll come up with problems so devious and convoluted I'm forced to use our in-house tech support to answer the question...
But when they phone up to ask me why they can't get their computer to start up, what am I supposed to say?
Reminded me of that e-mail that gets sent around purporting to be a transcript of a tech support department telling a woman who doesn't realise her machine won't work during a powercut to take it back to the shop.
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... the online home and (not very) alter(ed)-ego of Ann McMeekin, a recently freelance Web Accessibility Consultant.
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