Customer Service

24 April 2001

Two weeks ago, I, D, bought a Logitech Wingman Digital Extreme 3D joystick cause it looked really cool and had lots of buttons and functions and was a pure gadget.

I bought it from a place I can't name for legal reasons... let's call it... Bixon's. I wanted to try out a Microsoft Sidewinder 2 first and they told me it was not their policy to allow customers to try products out before purchase. I said fine, bought it on plastic, walked out onto Oxford St, opened it, had a quick go, didn't like it, took it back in, asked for an exchange.

If looks could kill.

So, got my Logitech joystick, oooooo... took it home waiting expectantly to play Freespace 2 in all it's Nebula-glory. The joystick froze the computer up during setup and I promptly uninstalled *everything* to do with it because I hate Safe Mode.

Tried again last night and it did the same thing, I *hate* Safe Mode.

So, I went to take it back today and when I asked for a refund was told that the item had been opened. Bixon's obviously hires straight from Mensa. Yes, I had to open it to install it and find out it conflicted with other stuff. I could have a replacement if I wanted as refunds are within seven days of purchase. Yes, I'll take the replacement if its under full guarantee also. Of course sir. Thank you for giving me an unopened replacement, can I have a refund on this please? (Thanks to Scott Kurtz from PvPOnline for having pointed out this commercial loophole)

The moral of the story is, it doesn't matter if you win or lose, so long as you win.

Left comments

good for you. you didn't let man get you down

mike liska
24 April 2001

Hey, you rock! I think I may have to link this in a blog.

jason
25 April 2001

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pixeldiva is...

... the online home and (not very) alter(ed)-ego of Ann McMeekin, a recently freelance Web Accessibility Consultant.

... passionate about many things, most of which will turn up on this site at some time or other.

... contactable via email.

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